Legal
Terms & Conditions
1. Who We Are
Sensible Avenue Inc. (“Sensible Avenue”, “we”, “us”) provides home, facility, construction, and post-construction assistance through our platform. We operate as a facilitation service that connects clients with independent contractors, including vetted Sensible Visors partners, who uphold our principles of Integrity, Service, and Accountability.
All Sensible Visors and Assistants operate as independent contractors and are not employees, agents, or legal representatives of Sensible Avenue.
2. Services and Fees
Service Categories
- Subscriptions and Plans — Scheduled services delivered by a dedicated Sensible Visor and their team, providing continuity and familiarity with your home or facility.
- As-Needed Assistance and Per-Task Support — One-time or occasional services performed based on your instructions.
Billing Model
- Unless otherwise stated, services are billed hourly.
- Travel time, setup, and minimum charge time are included in the billable minimum.
- If multiple Assistants are assigned, billing reflects the applicable hourly rate per person.
Materials
If Sensible Avenue provides supplies or materials and the booking is cancelled, the client is responsible for associated material costs. Material charges will be billed at the approved category associated costs with proof of purchase.
Work Pace and Time Limits
Services are performed at a normal, steady, non-exertive pace. Independent contractors manage their own work methods and may take a discretionary lunch break when needed. Such breaks are not billable and do not affect the approved maximum time.
Same-Worker Availability
While Sensible Avenue aims to provide continuity, Sensible Avenue does not guarantee the availability of any specific Sensible Visor or Assistant for future bookings.
2A. Construction-Related Services and Lien Rights
For clients engaging Sensible Avenue Inc. for construction, post-construction cleaning, debris removal, deficiency cleaning, turnover preparation, or final handover cleaning following any build, renovation, or alteration:
- The client acknowledges that these services constitute an essential contribution to a capital improvement under the Ontario Construction Act.
- Sensible Avenue Inc. expressly reserves its full rights to preserve and perfect a construction lien against the property in the event of non-payment.
- These rights apply whether the client is the owner, general contractor, or intermediary.
- This clause does not apply to routine housekeeping or non-construction maintenance services.
3. Bookings, Rescheduling, and Cancellations
Cancellation / Reschedule Window
Each service type has its own cancellation/rescheduling window, communicated at booking. Cancellations or reschedules outside the stated window are charged the full fee.
Weather and Unforeseen Delays
If a job is postponed due to weather or conditions beyond reasonable control, it will be rescheduled to the next available slot without penalty.
4. Payments, Late Fees, and Refunds
Payment Methods
Electronic payments only. No cash is accepted. Cards on file may be charged in advance, upon job completion, or via other approved electronic methods at Sensible Avenue’s discretion.
Due Date
Payment is due immediately upon request. Accounts unpaid for more than 30 days may be referred to a collection agent. Direct damages or costs caused by delayed payment—including service interruptions, rescheduling costs, labour losses, or material expenses—may be added to the account.
Suspension of Services for Non-Payment
Sensible Avenue Inc. may immediately suspend or terminate all scheduled or ongoing services across all client sites if any invoice remains unpaid past its due date.
- Sensible Avenue Inc. is not liable for project delays, inspection failures, missed deadlines, or damages resulting from suspension due to non-payment.
- A $45 administrative late fee applies when an overdue account is submitted to a collection agency or similar organization.
- Service reinstatement is at Sensible Avenue’s discretion and may require full payment of outstanding balances.
Refunds
Approved refunds are issued to the original payment method within 3 days. Refund eligibility is assessed case by case based on service scope, documentation, and timing.
5. On-Site Protocol and Safety
Client Responsibilities
Clients must provide:
- Safe access to the premises;
- Required safety information;
- First aid or medical kits;
- Necessary materials or equipment;
- Clear identification of restricted areas;
- Disclosure of known allergies or sensitivities;
- Maximum time limits before service begins;
- Functional utilities, including electricity, lighting, water, and climate control.
Client Representations
The client represents that all information provided regarding the premises, hazards, materials, and scope is accurate and complete.
Valuables and Access
Clients are responsible for securing valuables. Keys or access codes may only be provided to authorized Sensible Visors following administrative approval. Sensible Avenue does not assume liability for unsecured valuables.
Individuals and Animals on Site
Sensible Avenue is not responsible for the supervision, safety, or care of children, adults, guests, or pets present on site. The client must ensure all individuals and animals are safely managed and kept clear of active work areas.
Unsafe Conditions
Work may be paused or cancelled if conditions are unsafe or materially different from the agreed scope. Time spent on site up to the point of withdrawal remains billable. Additional fees may apply for delays or re-attendance.
6. Recordings and Privacy
Video / Recordings
For quality, safety, and training, work areas may be recorded. Recording availability is not guaranteed and may vary based on device, connectivity, or operational requirements.
Clients requiring access to footage must notify us at booking so appropriate arrangements can be made. Recording access and live streaming are available upon request for an additional fee.
Recording and Sharing Between Parties
By booking services, the client consents to recordings that may capture the client or client property for the purposes of service delivery, safety, quality assurance, training, verification, and dispute resolution. Sensible Avenue and the client may share recordings with each other and with Sensible Visors, Assistants, and authorized personnel strictly for the purposes above and in accordance with applicable Canadian privacy laws.
Clients who do not consent to recordings or to sharing between Sensible Avenue and its personnel must notify Sensible Avenue at booking; reasonable accommodations or alternative arrangements will be considered where practicable.
Retention and Handling
Recordings are retained and handled in accordance with Sensible Avenue’s internal practices and approved Canadian technology providers.
Data Requests
Requests for recordings follow our access procedures, including identity verification and applicable fees. Sensible Avenue may limit or deny requests where required by law, privacy restrictions, or contractual obligations.
Client Use of Footage
Clients receiving post-service or live body-camera footage agree not to share such footage except as necessary for their home or business purposes and in compliance with applicable laws.
6A. Personal Health Information (PHI) Access & Disclosure
Recordings may contain Personal Health Information (PHI). Sensible Avenue does not own or control PHI. All PHI is handled strictly in accordance with the instructions of the Health Information Custodian (HIC).
Authorized access is limited to:
- Nurses or regulated health professionals providing clinical care;
- The patient (when the patient is the HIC or exercising PHIPA access rights);
- Sensible Avenue (technical access only).
Disclosure of PHI may occur only when legally permitted, including for care, with consent, under warrant, to prevent serious harm, or when authorized by the HIC.
Non-medical contractors are prohibited from accessing PHI.
Sensible Avenue will notify the HIC of any actual or suspected PHI breach and comply with PHIPA obligations.
6B. Client Responsibility for Recording Access, Use, and Misuse
- Recording Location and Client Control: All recordings are captured within the client’s property or job site. The client is legally responsible for determining who may view recordings of their property or job site.
- No Unauthorized Sharing: Clients agree not to publish, upload, distribute, or disclose footage except as necessary for their own home or business purposes and in compliance with Canadian privacy laws.
- Accidental Capture Outside the Property: If footage captures public areas or neighbouring properties, the client must notify Sensible Avenue and delete such footage upon request.
- Client Responsibility for Misuse: The client assumes full responsibility for any misuse or unauthorized disclosure once footage is provided.
- Revocation of Access: Sensible Avenue may suspend or revoke recording access if misuse is suspected.
- Acknowledgment of Mobile Recording: Recording devices function similarly to mobile CCTV operating within the client’s property or job site.
6C. Ratings and Reviews
Clients and workers may provide star ratings (1–5) and optional written feedback. Ratings may be used for scheduling, quality assurance, and dispute resolution.
Sensible Avenue may moderate or remove unlawful or inappropriate content. Either party may dispute a rating by contacting Assist@sensibleavenue.ca.
Retaliatory ratings are prohibited.
7. Conduct and Non-Solicitation
Harassment, threatening conduct, discriminatory behaviour, or unsafe actions toward staff and workers may result in immediate suspension or termination of service. Fees for time spent on site may still apply.
For 12 months following the last service, the client shall not directly or indirectly hire or engage any personnel introduced via the Sensible Avenue platform outside the platform.
Clients may hire personnel directly only upon prior written notice and payment of a one-time Conversion Fee.
If the client hires personnel without notice and payment, the client agrees to pay $10,000 CAD as liquidated damages.
8. Problems and Disputes
Report damage, service concerns, or requests for post-service assistance within 24 hours of job completion, with photos or documentation where possible. Sensible Avenue will review the matter within three (3) business days and make reasonable efforts to resolve issues caused by an Assistant’s negligence.
Project performance, communication responsiveness, and payment punctuality may be recorded within the Sensible Avenue network.
Contact: Assist@sensibleavenue.ca
9. Privacy and Data Protection (Canada-Wide Compliance)
Sensible Avenue complies with PIPEDA and, where applicable, PHIPA.
All data is stored exclusively in Canada using encrypted, access-controlled infrastructure.
Information is used only for service delivery, safety, verification, customer support, clinical care (when applicable), and legal compliance.
Disclosure occurs only with consent, for healthcare, when required by law, or to prevent serious harm.
Individuals may request access, corrections, or withdrawal of consent in accordance with Canadian privacy law.
Sensible Avenue uses SMS messaging for identity verification, service notifications, and operational communication. No mobile opt-in data will be shared with third parties for marketing or promotional purposes. Users may opt out at any time by replying STOP or contacting Assist@sensibleavenue.ca.
10. Limitation of Liability
To the maximum extent permitted by law, Sensible Avenue is not liable for:
- indirect, incidental, or consequential damages;
- loss of income or business interruption;
- contractor performance issues;
- property damage not caused by proven negligence;
- misuse of the platform by clients or contractors.
Sensible Avenue’s total liability is limited to the fees paid for the specific service giving rise to the claim.
11. Indemnification
The client agrees to indemnify and hold harmless Sensible Avenue, its directors, employees, and contractors from any claims, losses, damages, or legal fees arising from:
- misuse of the platform;
- unsafe site conditions;
- inaccurate instructions;
- unauthorized access to recordings;
- violations of law or these Terms by the client.
12. No Warranty
Services are provided on an “as is” and “as available” basis. Sensible Avenue does not guarantee outcomes, timelines, contractor availability, or suitability for a particular purpose. Sensible Avenue does not provide legal, medical, engineering, or professional advice unless expressly stated.
13. Force Majeure
Sensible Avenue is not liable for delays or failures caused by events beyond its reasonable control, including weather, illness, emergencies, power outages, labour shortages, or government restrictions.
14. General Provisions
- Severability: If any part of these Terms is invalid, the remainder stays in effect.
- Assignment: Sensible Avenue may assign these Terms; clients may not assign without consent.
- Entire Agreement: These Terms constitute the entire agreement between the parties.
- Amendments: Sensible Avenue may update these Terms with notice.
15. Acceptance
By booking or receiving services from Sensible Avenue, the client acknowledges and agrees to these Terms and Conditions.