Legal

Account & Data Deletion

Sensible Avenue mobile app — published by Sensible Avenue Inc. — Last updated: July 2026

1. Delete Your Account in the App

The fastest way to delete your Sensible Avenue account is directly in the mobile app:

  • Open the Sensible Avenue app and sign in.
  • Go to your Profile.
  • Select Delete Account and confirm. You will be shown a summary of what will be removed before you confirm.

Deletion takes effect immediately: you are signed out and your account can no longer be used.

2. Request Deletion Without the App

If you no longer have access to the app or your device, you can request deletion of your account and associated data by contacting us:

  • Email: Assist@sensibleavenue.ca with the subject line “Account Deletion Request”, sent from the email address registered to your account.
  • Call / Text: 1-866-8-SENSIBLE — 1-866-873-6742

We may need to verify your identity before processing the request. Verified requests are completed within 30 days.

3. What Is Deleted

When your account is deleted, we remove the personal data associated with it, including:

  • Your profile (name, photo, phone number, email address)
  • Saved home addresses and access instructions
  • Saved payment methods (card tokens held with our payment processor)
  • Photos you uploaded and in-app conversations
  • Notification and device identifiers

4. What We Must Retain, and for How Long

Some records are kept after account deletion where the law requires it or where we need them to meet legal obligations:

  • Booking, invoice, and payment records — retained for up to 7 years to comply with Canadian tax and accounting requirements.
  • Background-check and identity-verification records (service providers only) — retained as required by applicable law and our screening partner's obligations.
  • Records related to an open dispute, chargeback, or legal claim — retained until the matter is resolved.

Retained records are kept only as long as necessary, stored in Canada, and are no longer used for any other purpose. Analytics data is de-identified and cannot be linked back to you.

5. Deleting Some Data Without Closing Your Account

You do not have to delete your whole account to remove specific data. In the app you can, at any time, remove saved payment methods, delete saved addresses, and delete photos you have uploaded. For anything you cannot remove yourself, contact Assist@sensibleavenue.ca.

6. More Information

For full details on how we collect, use, and protect your information, see our Privacy Policy.